Privacy Policy

Roamello is committed to handling your personal information with care and transparency. This policy explains what data we collect when you visit roamello.shop or place an order, why we collect it, how we protect it, and what choices you have.

Information We Collect

We collect information in the following ways:

Information you provide directly. When you place an order, contact our support team, or create an account, you may share your name, email address, phone number, billing address, shipping address, and any details included in messages or support requests.

Transaction information. When you make a purchase, we record the products ordered, order value, payment status, shipping details, and transaction records necessary to fulfil and support your order. Payment card details are handled by our payment processor; we do not store full card numbers or security codes on our own systems.

Information collected automatically. When you browse roamello.shop, Shopify and its infrastructure may log your IP address, device and browser type, pages viewed, referring site, and interactions with the storefront such as cart activity and checkout steps.

How We Use Your Information

We use personal information for purposes that fall into two broad categories:

Order fulfilment and security. Processing payments, preparing and shipping orders, managing returns and refunds, providing customer support, and protecting our storefront against fraud or abuse.

Store improvement and communication. Understanding how visitors use our site, diagnosing technical issues, and — where you have opted in — sending marketing or product updates. You can withdraw marketing consent at any time.

Sharing and Disclosure

We share personal information only where necessary to operate our store or where required by law:

  • Shopify. Our storefront is built on the Shopify platform. Shopify processes data on our behalf to operate the store, including order management, payment processing, and hosting. Shopify handles consumer personal information under its own policies, which you can read in the Shopify Consumer Privacy Policy.
  • Service providers. We may share limited information with partners involved in payment processing, shipping, customer support, or technical maintenance. We do not list specific providers here because the services we use may change over time.
  • Legal requirements. We may disclose information if required by a valid legal request, to protect our rights, or in connection with a business transfer.

We do not sell your personal information.

Cookies and Tracking Technologies

Like most online stores, roamello.shop uses cookies and similar technologies. These help us keep your cart working, remember preferences, understand site usage, and — where applicable and with appropriate consent — support marketing.

Cookies generally fall into these categories:

  • Essential. Required for basic functions such as maintaining your session, securing checkout, and remembering items in your cart.
  • Preference. Remember settings like language or region so the site behaves consistently.
  • Analytics. Help us understand which pages are visited and how the store performs.
  • Marketing. Used to measure or support promotional activities, only where enabled and where you have given consent.

You can manage non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent you from completing purchases or logging into an account. For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That resource covers Shopify's own cookie practices and does not replace the store-level disclosures in this section.

Data Retention

We keep personal information only for as long as needed to fulfil the purposes described above, maintain necessary business records, resolve disputes, and comply with applicable legal obligations. Specific retention periods depend on the type of data and the requirements of the market you are in.

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, and we require our service providers to handle data responsibly. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute safety.

Your Choices and Rights

Depending on the law that applies to you where you live, you may have the right to request access to your personal information, ask for corrections or deletion, object to or restrict certain processing, or withdraw consent you previously gave. You can also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

To make a request, email us at sura@roamello.shop. For your protection, we may need to verify your identity before fulfilling certain requests.

Children's Information

Roamello is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can address the matter.

Changes to This Policy

We may update this policy as our business, technology, or legal requirements evolve. The current version will always be available on this page.

Contact Us

If you have questions about this policy or how we handle your information, reach out to us:

LET 2 BUY HOLDINGS LTD (Roamello)
2 Blaise Place, Cardiff, Wales, CF11 6JR, United Kingdom
Email: sura@roamello.shop