Frequently Asked Questions
Find quick answers about browsing Roamello's evening gowns and formal wear, choosing your size, shipping timelines, and what to do after you place an order. If your question isn't covered here, our support team is ready to help.
Shopping & Product Questions
What types of dresses and outfits does Roamello offer?
Roamello specializes in formal and occasion wear, including evening gowns, modest kaftans and cape styles, two-piece suit sets, short dresses, sequin and lace gowns, corset silhouettes, and outerwear layers. Browse the main collections on the homepage or check Best Sellers and New Arrivals for curated selections.
What sizes are available?
Most styles come in sizes S through 3XL, and some evening gowns also offer XS. Each product page lists the exact size range available for that item. If a size is unavailable, it will not appear as a selectable option at checkout.
How do I find my best fit?
Fit varies by silhouette—a structured bodice gown fits differently from a flowing A-line maxi. Check the size chart on each product page for bust, waist, and hip measurements. When a product description recommends sizing up or down for a specific style, follow that guidance. Manual measurements may vary by 0.4–1.2 inches.
Can I see all color options for a specific dress?
Yes. Each product page displays all available color options as selectable swatches or labels. Colors shown on the product image may differ slightly from the actual fabric due to screen settings.
Where do I find fabric details and care instructions?
Product descriptions include fabric composition, lining details, and styling notes where applicable. Care instructions, when provided, appear on the product page. For garments with embellishments like beading or sequins, handle with care and follow any specific washing guidance listed on that item's page.
Shipping & Delivery
Which countries does Roamello ship to?
Roamello ships to customers in the United States and Europe. During checkout, the available shipping destinations for your address will be shown before payment.
How long does it take to process my order?
Orders are processed within 1–3 business days after checkout. This is the time between your order being placed and it leaving our warehouse—not the total delivery window.
How long does delivery take?
Estimated transit time is 8–13 business days after your order has shipped. This is an estimate, not a guarantee. Total time from checkout to arrival is roughly 9–16 business days combined.
How can I track my package?
If tracking information is available for your shipment, it will be provided via email once your order ships. If you haven't received a shipping confirmation or tracking update, contact us at sura@roamello.shop with your order number.
After Your Order
Can I change or cancel my order after checkout?
Because orders may enter processing quickly, we recommend contacting us as soon as possible if you need to update your address, size, color, or cancel. Email sura@roamello.shop with your order number and the change you need. We'll let you know if the request can still be accommodated.
What if my package arrives late, damaged, or with the wrong item?
Contact sura@roamello.shop with your order number, a description of the issue, and photos of the item or packaging if damage is involved. We'll review your case and advise on next steps.
How do I request a return or exchange?
For return or exchange eligibility and process details, please email sura@roamello.shop with your order number and the reason for your request. Our team will confirm whether your item qualifies and provide instructions.
Need More Help?
For any other questions, reach out to us at sura@roamello.shop. When contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question so we can respond as efficiently as possible.